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August 18, 2020
Question

The reports are not able to be downloaded or emailed...since this weekend. Please help!

  • August 18, 2020
  • 1 reply
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1 reply

Rejeil_O
August 18, 2020

Thank you for posting here in the Community, @dvmouton.

 

Sure, I'm here to assist you to fix your concern. You can perform basic troubleshooting to check if it's a browser issue or not. Please open your QuickBooks Self-Employed account using incognito/private browser. Here's how:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

 

After that, please try to download and email your report again. If it works, you can clear the cache on your browser to delete some outdated files that might cause you a small problem when using QuickBooks.

 

If the issue persists, I recommend contacting our QuickBooks Support in order to pull up your account to check in a safe environment. Also, they have a screen sharing tools that will help you resolve the issue.

 

You can also refer to the Reports link so you can customize, run, and share financial statements.

 

Please know that I'm always around here in the Community to help. Keep safe, and have a great day.