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143salmon
August 20, 2023
Question

Transactions in REgister under Chart of Accounts BUT not in Banking for the same account

  • August 20, 2023
  • 1 reply
  • 0 views

I filtered by a particular date range. For example 09/1/2020 to 9/30/2020

When I search the dates in the Chart of Accounts Register and Reconciliation, I can see all the transactions in that period. 

When I am in Banking for the same bank account only four transactions show. 

I searched in For Review and Excluded and they are not nested there, in Banking, so they do not exist there. 

I see them cleared in the Register. 

 

This seems to happen here and there. 

I have the account integrated to my bank so the info is ported not manually added. 

 

Can I do something so it shows up or will I need to delete all the transactions in the Register and then manually upload them?  

 

 

1 reply

A
AileneA
August 20, 2023

Hello, 143salmon. 

 

Let me help you with your banking concerns in QuickBooks Online (QBO).

 

When transactions appear in the Register under the Chart of Accounts but not in the Banking section for the same account in QuickBooks Online, it typically indicates that the transactions have not been successfully imported or linked to the bank feed. 

 

The Chart of Accounts is where all the accounts in your company's financial records are listed, including bank accounts. The Register within the Chart of Accounts displays the individual transactions recorded for each account. 

 

On the other hand, the Banking section in QuickBooks Online is where you can connect your bank accounts and import transactions directly from your financial institution. This section allows you to match, categorize, and reconcile your bank transactions with your accounting records.

 

We can check under the Categorized tab if transactions are missing from the Banking section but appear in the Register under the Chart of Accounts. So everything Categorized in your Banking will show in the Register. 

 


 

Also, in your Bank Register, you can see a box icon if this transaction comes from the Banking page.

 

 


 

Once everything is ok. We can start reconciling your account to ensure that the balances in QuickBooks match the actual balances in your bank and credit card accounts. You can refer to the articles below to learn more about the reconciliation process:

 

 

Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe. 

1
143salmonAuthor
August 21, 2023

Hi, Thank you for your reply!!!!

 

This helps. Now I need to learn how to resolve this.

Also, do you know why this might it happen? 

 

So let me give a scenario:

  • Bank Account A
  • I am reconciling September 2023. 
  • I can see almost all the transactions in Recon and in the Chart of Accounts Register.
  • Most transactions are cleared with a C
  • They are also all categorized so they must have been in Banking at some point because I do not categorize outside of Banking. 
  • I needed to upload the missing transactions
  • I go to Banking to upload the missing transactions. 
  • I did a filter by month to check if the info was the same as the other two areas of the site. 
  • The info was not the same in Banking. 
  • I only saw three transactions. There aren't any sitting in Exclude or For Review so I go back to the Recon and Chart of Accounts Register to see if I am missing something or going insane. 
  • I see them all there.

 

Now what?

 

OPTION ONE

Do I even need them to show in Banking?

If so then how do I make that happen?

OPTION TWO

If not then do I just upload the missing transactions in Banking and then categorize them in  the Chart of Account Register and then reconcile them?

It seems so odd to have Banking if it doesn't matter. 

OPTION THREE

OR do I delete all of the transactions in the Register and Banking for that account and then manually upload them all again and start over by categorizing them all again? 

M
MadelynC
August 21, 2023

I appreciate the time and effort in reaching back out and providing a detailed response, @143salmon. I've come to share information and help you resolve it.


There are a few reasons why transactions may appear in the Chart of Accounts but not in the Banking section. The transactions might have been manually entered in the register, or there might have been errors or omissions during the import process.


Since you mentioned your account is connected and the transactions are intact in your register, data damage might be the cause of why they’re missing in your banking area.


Please know that an online platform like QuickBooks Online uses the browser’s cache to run faster. However, this can sometimes become corrupted, that affect program functionalities and leading to unusual behavior like this. You can perform some troubleshooting steps to fix this.


First, open your QuickBooks account through an incognito or private window for testing. Here are the shortcut keys below for quick navigation:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P


Once logged in, check the entries in your Banking area. If they’re available, get back to your regular browser and clear its cache. Doing this helps the program to run smoothly. You can also use other supported browsers as an alternative.


Otherwise, perform the option 2. Upload the missing transactions, categorize and then reconcile them manually.


The program provides you the flexibility to generate statements to gain insights about your business. If you want to review them to ensure records are accurate and have an in-depth understanding of other report features, access this reference to learn more: Run reports in QuickBooks Online.


You can add a reply anytime if you need further assistance managing your transactions. I’d be more than happy to help.

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