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J
john-nelson-spee
February 8, 2023
Question

Trouble adding users

  • February 8, 2023
  • 1 reply
  • 0 views
I am having trouble adding additional users

1 reply

K
Kurt_M
February 8, 2023

Hello there, @John11-.

 

Before we dig deeper into this, may I ask if you encounter any error messages when adding users inside your QuickBooks Online (QBO) company? Can you tell me more about your current situation? I want to ensure I can provide you with a suitable solution to your concern.

 

Please don't hesitate to click the Reply button below. I'm determined to help you get through this. Take care, and have a nice day!

J
john-nelson-speeAuthor
February 9, 2023

It seems to be a problem specific to these 2 email addresses. I have managed to add other users post my attempts to add these 2 email addresses. The emails simply do not send. I have had this confirmed by our IT Team

R
RCV
February 9, 2023

Let me share some insights with you about adding new users in QuickBooks Online (QBO), john-nelson-spee.

 

Different type of subscription qualifies you to add another user. If you're currently using QBO Essentials, you'll have up to 3 users, which include the Master admin, Company admin, Standard, Time Tracking only, and Take payments only. Then, you can have up to 5 users for QBO Plus.

 

The maximum number of things, such as accounts or users, you can have in QuickBooks at one time is the usage limit. This limit depends on your subscription. These restrictions apply to the number of billable users, chart of accounts, classes, locations, and tags that you can add to QuickBooks. Also, you'll have to make sure you're the Master admin or Company admin of the account to add a user.

 

If you can still add new users, we can ask them if they have other email addresses. If they do, just follow the steps below to add them:

 

  1. Go to the Gear icon on the top menu. 
  2. Select Manage users.
  3. Tap Add user.
  4. Select a user type. Then select Next.
  5. Choose the access rights for the user. Then Next.
  6. Select the user settings, if applicable. Then Next.
  7. Enter the user’s name and email address. Then press Save.

 

If the new users receive an invite to join the company, we can ask them to select the link in the email. From there, they can create a new Intuit Account or just sign in if they already have one. Here's an article you can refer to for more details about adding and managing users in QuickBooks Online.

 

You can utilize these articles for detailed information about managing users: 

 

 

Please let me know if you have additional concerns about adding users to the program. I'll be sure to get back to you. Have a great day ahead.  

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