Skip to main content

1 reply

KlentB
November 22, 2021

I'll make sure that you can log in to your account,useraplusofficeresid.

 

If you forgot your user ID or password, you can try resetting your credentials. This way, you'll be able to access your account again. Here's how:

 

  1. From the sign-in page, select I forgot my user ID or Password.
  2. Enter your phone number or email address, then click Continue.
  3. Follow the on-screen instructions.
  4. If you used your email address to verify your account, you'll receive an email with your user ID or password reset link.

Alternatively, you can try opening your QBO account in a private or incognito window. it could be the accumulated cache and cookies the browser is preventing you from accessing your company. Here are the shortcut keys:

 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option + P for Safari

If it's now working well, close the private window and then go back to your regular browser. After that, clear its cache to delete the junk files. You can also switch to other supported web browsers to further isolate the issue.

 

Lastly, I've included an article that will help you resolve common sign-in issues in QuickBooks Online: Get help if you can't sign in to your account.

 

Just tag me in the comment section if you have any other concerns or follow-up questions. Have a good one.

KlentB
November 24, 2021

Hi useraplusofficeresid,

Hope you’re doing great. I wanted to see how everything is going about the login issue you've encountered. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead