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PigRooster13
March 18, 2024
Solved

Trying to re-connect my Shopify store with Quickbooks Online account after a "purge company" reset to start over. It will not bring in the data after several attempts.

  • March 18, 2024
  • 4 replies
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I am using "Shopify Connector" App to bring my sales info into Quickbooks Online from my Shopify store.  I had this set up with no problems initially, but have since reset my Quickbooks data by performing a "purge company" reset (long story).  I have been trying to re-connect my Shopify store and download the transactions but it is not working.  It says "Bringing in data...", but it never actually brings anything over and ends up logging me out of Quickbooks due to inactivity after letting it try to transfer for hours (even overnight).  I have uninstalled the Shopify Connector App from both my Shopify and Quickbooks stores and re-installed.  Disconnected the app on both ends and re-connected.  What else should I try?  I just want to go back to how it worked the first time before the purge!
Best answer by 4Gal

Try opening your QBO account on any private/incognito browser.

4 replies

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4GalAnswer
March 18, 2024

Try opening your QBO account on any private/incognito browser.

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PigRooster13Author
March 18, 2024

Yes this worked thank you!

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GlinetteC
March 18, 2024

You're most welcome, PigRooster13.

 

I'm happy that my colleague was able to assist you in achieving your goal. Rest assured that we will continue to give the best customer service you ever experienced.

 

Let us know if you have other concerns in the comments below. We're always here to assist.

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ShangY
March 18, 2024

I understand how important it is to retrieve all your Shopify’s data, @PigRooster13. Allow me to provide you with another option to help you redeem all the transactions to QuickBooks Online (QBO). 
 

Considering that you’ve already purged the company in QuickBooks, all the transactions were permanently deleted and cannot be retrieved.

Since there’s no way for QuickBooks to recover all the data, I recommend contacting Shopify so they can advise you on the best next actions.


In addition, you can browse this article to guide you on how you can connect your bank accounts to QuickBooks Online: Connect bank and credit card accounts to QuickBooks Online.
 
If you have further questions or concerns with the processes within the program, please let me know by replying below. You can count on me. Take care. 

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Samantha Blake
April 25, 2025

It's better to use third party apps like Synder. A few clicks and you're done, it saves me a ton of time every day, so I would recommend using it like Shopify + Synder + QuickBooks. And as far as I know, they have a lot of integrations, so I think it's worth checking out anyway

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Samantha Blake
May 9, 2025

You can try using third party apps. For example, use Synder for Shopify + QBO and it works great. I don't remember any major issues, but their support works very well, so I guess you can ask them if you have any issues.

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