Trying to refund a client

Processing a refund to credit card payments is easy peasy, @jessicadismukes.

You'll want to check a few requirements before refunding credit card payments. After verifying the requirements, let's process a credit card refund by entering a Refund receipt to credit back the amount to your client's credit card. Here's how:

1. Sign in to your QuickBooks Online account.
2. Click the + New button, then select Refund receipt.
3. Select the client from the drop-down.
4. In the Payment method section, select Credit Card.
5. Put a checkmark to Process credit card checkbox and click Enter credit card details.
6. In the Credit Card Information window, enter your client's credit card information. Then, click Use this info.
7. Enter the sales information, then select Save and close.

After following the steps, the refund will be credited back to your client's credit card.

Just in case you encounter overpayments from your customer in the future, you may want to read this article to learn how to handle this situation: Handle a customer credit or overpayment in QuickBooks Online.

Please know that I'm just a reply away if you need any further assistance processing refunds in QuickBooks. Have a good one!