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L
lostProcess
August 24, 2022
Question

two people wanting access to QBO admin account - how to make it work

  • August 24, 2022
  • 1 reply
  • 0 views

We have the outgoing admin, and we have the incoming admin. For a time, the outgoing admin will need admin access to the platform, but while the incoming admin learns the ropes, that person also needs admin access.

 

We tried to give the login credentials of the outgoing admin to the incoming admin. When the incoming admin tries to use the UserID of the outgoing admin, the system always brings up the Create a New Account screen. It won't recognize the UserID. It will recognize the UserID on the outgoing admin's computer.

 

What is going on here that the incoming admin cannot use the outgoing admin's UserID?

 

Thank you.

 

1 reply

L
LeizylM
August 24, 2022

Good day, lostProcess. 

 

Let me make it up to you by ensuring your incoming admin can log in without issues in QuickBooks Online (QBO).

 

To start, we can try accessing your QBO account using the incognito window. It's a way to isolate and verify if it's the browser cache causing this matter.

 

Use these shortcut keys, depending on your browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

if you're able to log in properly, go back to your regular browser and then clear its cache and cookies to start over fresh. If the issue persists, you can switch to other supported browsers.

 

In case none of these work, you can follow the recommended troubleshooting in this article: Get help if you can't sign in to your account. From there, you'll be aware of the common sign-in issues and learn how to fix them right away, depending on the situation.

Feel free to get back if you have further concerns with logging in to your QBO account. I want to make sure that you’ll get back to business in no time. Stay safe! 

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