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lkamaunjoroh
December 15, 2023
Question

Unable to accept Client Quickbooks Accountant Invite

  • December 15, 2023
  • 1 reply
  • 0 views

I'm getting this" Sorry, we don’t currently support connecting to a client’s QuickBooks Online company from a different region." after accepting a QB accountant invite. Does the QuickBooks Online Accountant US version allow me to accept client invitations for clients that are in another country

    1 reply

    4
    4Gal
    December 15, 2023

    Does the QuickBooks Online Accountant US version allow me to accept client invitations for clients that are in another country

     

    No. You need to prepare another email address to sign up for another QBO Accountant version.

    Where is your client located?

    M
    Maybelle_S
    December 15, 2023

    Hello there, lkamaunjoroh.

     

    Thank you for choosing QuickBooks Online (QBO) as your accounting software. Let me clarify about accepting an accountant invitation.

     

    Currently, this is unavailable if you're using a different region from your client.

     

    Furthermore, you can create a QuickBooks Online Accountant (QBOA) account with the same region as your client. However, not all regions support QBOA accounts.

     

    Alternatively, your client can invite you as a company administrator to help with their books. Here's how:

     

    1. Go to the Gear icon.
    2. Select Manage Users.
    3. Click Add User.
    4. Enter personal information.
    5. Choose Company admin in the Roles drop-down arrow.
    6. Hit Send invitation.

     

    They can also check about a user's roles and rights in case they want to change their permissions in the future.

     

    Feel free to visit our User management page for more insights about adding and managing Intuit product users.

     

    Let me know if you need more help accepting invitations or other tasks in QuickBooks. I'm always here to help. Take care.

    L
    lkamaunjorohAuthor
    December 15, 2023

    Thank you for this. What happens if the client has the simple start Quickbooks Package? That only supports one user?Will I have to share my client's login credentials to assist?

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