Question

Unable to connect with Quickbooks to provide our tax-exempt status

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I have been going round and round attempting to find a way to contact Intuit/QB, even though it has a supposed link which only circles around but doesn't provide an email/link/form. I've wasted hours on this.

We are a non-profit 501(c)(3) organization and Intuit has been billing us sales tax that should not have been billed.

Thanks for any help anyone can provide.

G

GebelAlainaM

Hello there, @ISO1. This isn't the kind of service I want you to experience with connecting with our support. I'm here to help you get in touch with them and share some details on how you can tax-exempt your company.

You can follow the steps provided below on how you can connect with our Technical Support Team.

Click Help at the top menu bar, then select QuickBooks Desktop Help.
Select Contact us and then enter that you get Reminder prompts and Continue.
Then choose either to Message an Agent or Talk to a Specialist.

Please check out this article for QuickBooks support hours: Contact QuickBooks Desktop Support.

Additionally, you may refer to this article for the documents you'll need to send to exempt your company from sales tax and get refunded: Request sales tax exemption and refund.

I've also added the following article for future reference:

If you have any other concerns with managing your non-profit organization in QuickBooks Desktop feel free to tap the Reply button. Happy Halloween!

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