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Catellus Engineering
December 14, 2023
Question

Unable to enter bank account routing and account numbers

  • December 14, 2023
  • 1 reply
  • 0 views

New PC, fresh install of Windows 11 Pro, fully updated, fresh install of Quickbooks 2024 Pro, fully updated to R4_15.  Anti-virus and anti-malware programs uninstalled.  

 

For my bank accounts (checking, savings, PayPal, money market), information in Chart of Accounts / Edit Account ported over garbled.  I am able to clear the bank account no. and routing fields, and assign the Tax-Line Mapping, then save.  However, when I attempt to Save after entering the routing number and bank account number, I get the error message "Quickbooks in unable to complete this operation and needs to restart.  Quickbooks will restart automatically."  And it does.

 

I've run "Quick Fix My File" and "Run Quickbooks File Doctor."  Both report no errors, problem remains.  Any ideas?

1 reply

4
4Gal
December 14, 2023

Open your company file and try running the Condense Data utility with any scenario. Did you encounter any error message?

G
GebelAlainaM
December 14, 2023

Hello, Catellus.

It's my pleasure to assist you today.

You appear to have made two posts in the Community with the same concern. We already provided an answer to your first post. If you aren't notified, you can read through this link: https://quickbooks.intuit.com/learn-support/en-us/account-management/desktop-2024-pro-unable-to-sign-into-intuit-account/00/1356969.

Keep us posted if you have clarification or other QuickBooks-related queries. I'm always here to help you.

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