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Eldi_Bee
September 5, 2022
Question

Unable to Log in to Self Employed

  • September 5, 2022
  • 1 reply
  • 0 views

I can't access my Self Employed account, either in my browser or on the app.  My phone app logs me in and then gives me a 401 error, and has for months, so I've generally given up on that.

 

But now I cannot even use my browser. I have cleared my cache, and tried incognito tabs.  

 

The system logs me in fine, but while loading my dashboard and retrieving my data, I get kicked back to the log in screen. I have logged in using a different method, tried using a mobile code, reset my password. It acknowledges that I am me, and logged in, but no further.

 

I tried working around it, and logged in to my Intuit account, hoping to open my dashboard from there, but it doesn't even show in my product list.

1 reply

M
mv32
September 5, 2022

Hello, @Eldi_Bee. 

 

I'd like to address the 401 error code when logging in. I appreciate you for taking the time to do some troubleshooting steps to fix your account access issue. 

 

We need to take a look at the system and see what's going on. To do that, we'll access your account and see what's preventing you from accessing the data. Though, we're unable to do it here.

 

Our QuickBooks Self-Employed agents have the tools to do this and help you log in to your account. Since you can't access it, you'll want to use this direct chat link to reach out to them: QuickBooks Self-Employed Direct Chat link. 

 

Our support agents are available from Monday to Friday 6 AM to 6 PM Pacific Time. 

 

You can also read our help articles in case you have any other QuickBooks concerns in the future: 

 

I'll handle any other questions you might have for your Self-Employed account. Just reply to this thread and I'll be there for you. 

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