Skip to main content
Jun 14, 2021 9:29 PM UTC
Question

Unable to make changes to accounts through payroll settings?

Original commenter did not share additional details

1 reply

Jun 14, 2021 11:51 PM UTC

I'll make sure that you'll be able to change payroll settings preferences, kmadden.

 

If the option isn't visible on your end, let's access your account in a private window and process it from there. This can help us identify if the issue has something to do with the browser that you're using.

 

You can open a Private Window in all supported browsers using the corresponding keyboard shortcut below:

  • Chrome: Ctrl+Shift+N
  • Internet Explorer: Ctrl+Shift+P
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

If it works fine, I suggest clearing your regular browser's cache.

 

I've added an article about handling your company information, subscription, data, and security: Account management. 

 

If you still have questions or concerns, please don't hesitate to drop them in the reply section below. I'm more than willing to assist you further.