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whybob
July 1, 2024
Question

Unable to Sync with Capital One

  • July 1, 2024
  • 1 reply
  • 0 views

Since April I have been unable to sync my two Business bank accounts and two credit cards with QBO. I have an open ticket and multiple escalations to engineering with no follow-up. They sometimes send a generic email saying send more screenshots. My screenshots include the problem and my account information and everything requested, and still they won't follow-up. I have been unable to manage my books because of the technical support incompetence.

1 reply

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CharleneMaeF
July 1, 2024

I completely understand how crucial it is to sync your two business accounts and two credit cards, especially when it comes to accurate bookkeeping, whybob.

 

It can be challenging that despite your efforts and multiple interactions with our customer service, you're still unable to sync your Capital One account.

 

I want to assure you that we are committed to resolving this matter as swiftly as possible and to your utmost satisfaction. To ensure that your case receives the attention it deserves, I'll personally escalate your case to our Next Level Help Team. They'll carefully examine your recent support case notes and address any unresolved concerns or complaints thoroughly.

 

You can expect to hear back from our representative within the next 1-2 business days. They'll reach out to you directly to discuss the process of rectifying the issue and ensuring the payroll data will show in the report and fix the forms.
 
In the meantime, if any other concerns arise or if you have additional questions, please don't hesitate to add a reply below. I'm here to ensure that you receive the help you need and to be your advocate throughout this process. 

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