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kbwalker24
July 25, 2022
Question

Unable to upgrade subscription

  • July 25, 2022
  • 1 reply
  • 0 views

Hello,

 

I have a QB Accountant Online account and I have been trying to upgrade the accounts for two of my clients from Simple Start to Essentials to accommodate multiple currencies. There must be a bug because when I get to the final upgrade page to click "Change Plan" nothing happens.

 

I have spoken to a chat agent, I have tried incognito windows, different browsers, clearing cookies and caches, allowing pop ups, using a different computer, all to know avail. I have even tried using 3 different payment methods, and nothing happens. I click the button, there is a visual cue that I've clicked the button, and the page remains exactly the same and my subscriptions haven't changed.

 

This is a huge bottleneck for where I am with these clients because I can't finish his books for June until I get these foreign bank accounts added. Please help.

1 reply

A
AbegailS_
July 27, 2022

I understand the importance of getting your subscription upgraded, @ kbwalker24. 

 

Please know that we already have someone from our team working on your issue. If there's already an available fix, rest assured that we will get back to you as soon as possible.

 

If need be, you can always reach out to them by following the steps below:

 

  1. Go to Help (?).
  2. Select Contact Us.
  3. Enter your concern, then select Let's talk, and then choose a way to connect.

 

Please ensure to check our available hours when contacting our support so that we can address your concerns promptly.

 

I’m adding an article with the lists of latest enhancements added to the product. Aside from that, it provides additional links on how to run the business efficiently in QuickBooks: QuickBooks Blog.

 

For future reference, read through this article to learn more about updating subscription billing info and details of your firm: Subscription billing info and details.

 

Fill me in if there's anything else that you want us to help with. We're always right here to help you anytime.

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