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Drazuogu
July 14, 2022
Question

Unbelievable accountant

  • July 14, 2022
  • 1 reply
  • 0 views

I had a loser of an accountant who canceled my company on quickbooks. How do I get access to it? I tried to click on the company to resubscribe but I wasn’t able to do it. It just told me to pick an active company and to contact my quickbooks admin. Who is that? If it’s the loser accountant who won’t give me access how can I contact support. When he set up my quickbooks apparently he set it it up as he owned it and I had to submit paperwork to prove that I’m the owner. 

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
July 14, 2022

In Intuit's perspective, the (former) Primary Admin is the owner of the data and they will not interfere with any dispute between the two of you. You can only try to claim your data with supporting documents to Intuit. You would have a workaround had your account is active and you can access it as Company Admin.

C
Carneil_C
July 14, 2022

I’ve got your back, @Drazuogu. I'd also feel the same way if I couldn’t access my QuickBooks Online account.

 

Once your subscription is under the accountant’s wholesale billing, you’ll have to reach out to them to remove your company from their plan. This way, you’ll have full control of your account and can start paying for your subscription.

 

If your accountant is unable to transfer the role to you, I’d suggest requesting to be the primary admin or contact for your QBO account. You can check out this guide here for the step-by-step process as your reference: Request to be the primary admin or contact. 

 

Please ensure you follow the steps to send a request to our account protection team. Rest assured, you’ll receive an email with a progress update once we’ve completed evaluating this request. 
            

Moreover, I’ve added these resources for more insights on how to manage user roles, permissions, and tasks in QBO:

 

 

For future reference, here’s an article to guide you with the resubscription process: How to resubscribe or reactivate QuickBooks Online.

 

Please keep me posted on your progress. I'm more than happy to lend a helping hand if you have other concerns about managing your QBO account. Take care, and I wish you continued success.

D
DrazuoguAuthor
July 14, 2022

Hey guys thanks. Yes I did the ownership process and was determined to be the owner. However when I go to resubscribe it still tells me to contact the admin. He canceled the organization before I could do anything. So, when I click on it to resubscribe it shows that it's a canceled business - and I can't do anything with it...

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