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zvernon
January 12, 2020
Question

Unfortunately, there is no QuickBooks Online company or QuickBooks Accountant account associated

  • January 12, 2020
  • 7 replies
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Original commenter did not share additional details

    7 replies

    KlentB
    KlentB
    January 12, 2020

    Hi there, marktigermarine.

     

    Currently, there's an investigation about this issue. Our product developers are working hard to fix this as soon as possible. As we're doing our best to get this resolved, I encourage you to give our Customer Care Team a quick call. This way, they can add your account details to the list that will receive an email once this issue is fixed.

     

    Here's how to connect to a live support agent:

    1. Select Help (?) at the top right.
    2. Click the Contact Us button.
    3. Enter "Unfortunately there is no QuickBooks Online company or QuickBooks Accountant accountassociated" in the description.
    4. Hit Let's talk.
    5. Select Get a callback or Message an agent.

    You can check out our support hours and contact us at a time convenient to you.
     

    I'll also keep this thread on track once we receive an update from our engineers. If you have any other concerns or questions, please drop a comment below. I'll keep an eye out on your response.

    S
    sdf9
    March 6, 2020

    has this been resolved? I am having the same issue.

      Michael K
      Michael K
      March 6, 2020

      Hey there, @sdf9.

       

      The know issue appears to have been resolved by our Product Development Team. If you're still receiving the message, I recommend clearing your cache and cookies. Your browser stores these files to speed up websites, but they can become outdated over time and cause issues in QuickBooks Online. Just click on your browser below to find the steps for clearing these out:

       

       

      I also recommend checking out this article for further steps to try: Get help if you can't sign in to your account

       

      Let me know if you have any other questions. I'm here as you're number one resource for all things QuickBooks.

      P
      Patricko
      June 28, 2020

      Hi there , I'm having the same problem , is this is ongoing issue ??

       

      J
      jamespaul
      June 28, 2020

      Hello, Patricko.

       

      As mentioned by Michael K, our engineers have already fixed this issue since March 5, 2020. That said, I can help you access your QuickBooks Online company again. 

       

      You'll want to ensure that you're using the correct login details where the subscription is attached to. If you have multiple email addresses, a quick tip to find the correct one is to search the inboxes.

       

      Use the search feature (in your email inbox), then look for emails coming from us. Try using "QuickBooks Online" as your keyword. 

       

      If you're having issues logging in (or if you still can't find the correct account), you can recover the account. Go to https://c3.qbo.intuit.com/qbo3/login?webredir, then click the I forgot my user ID or Password link. Next, enter the phone number or email address associated with your subscription and proceed with Continue. 

       

      On a different note, this might be a browser cache issue. To see if this is the case, we can use an incognito or a private window: 

       

      • Google Chrome: Ctrl + Shift + N
      • Mozilla Firefox: Ctrl + Shift + P
      • Safari: Command + Option + P

       

      Log in using the correct credentials, then check to see if you can access your company file. If you're able to do so, go back to your regular browser and clear its cache. Close and reopen it after doing so. 

       

      Alternatively, you can use another supported browser (see the Note section in the hyperlinked clear cache article). 

       

      When you're able to access your company again, you can read our articles and topics here. They are full of useful information, and I'm sure they can help you with other tasks in QuickBooks Online. 

       

      Hoping to see you again in the Community space. You're always welcome to post any questions about QuickBooks Online. 

      P
      Patricko
      June 29, 2020

      Hi there 

       
      Thank You for getting back to me but your advice wouldn’t help me.
       
      I can log in to my account but after I logged in I get that message , there is even option to sign out but nothing more . Please advice

       
      M
      Mich33
      December 15, 2020

      My account works, however,  our building manager has been added to the account and this is happening to her. What can we do?

      AlcaeusF
      AlcaeusF
      December 15, 2020

      Hi there, @Mich33.

       

      Welcome to the Community. Let me share some steps so you can add the new user in QuickBooks.

       

      It usually happens when the newly created account wasn't linked successfully using the invitation. I recommend having the admin delete the user and resend a new invitation.

       

      Here's how:

       

      1. Sign in your QuickBooks account.
      2. Click the Gear icon in the upper-right corner.
      3. Select Manage users.
      4. Search for the new user, then click the Edit or Resend invite drop-down. 
      5. Click Delete and hit Delete again to confirm. 

      Please ask the building manager to login using the link that will be sent via email to join the company successfully.

       

      I've also attached an article you can use to manage and make changes to user information in QuickBooks: Add and manage users in QuickBooks Online.

       

      Let me know if you need anything else regarding accessing the QuickBooks company. The Community and I will be here to help you.

      Eryn L
      Eryn L
      December 21, 2020

      Hello, 

       

      One of my users is facing the same exact issue. 

       

      I have also tried all the solutions listed in this thread and none of it works, I have also tried using different browsers, incognito and devices. I have Deleted and re-invite the user, as well as clearing the cache and still comes to the same result. 

       

      I tried contacting via live chat, but the chat would not load for me. 

       

      What else can I do to resolve this and how long more before this bug is fixed permanently?

      B
      balrogj-gmail-co
      January 30, 2021

      Help!  I sign into quickbooks online and it recognizes me but doesn't show the box allowing me to open one of my companies.  I have cleared the cashe, tried various different browsers, tried incognitio, nothing works.

      JessT
      JessT
      January 31, 2021

      Hi balrogj-gmail-co,

       

      Thank you for doing some troubleshooting steps before posting here. At this point, I would recommend contacting our Support team. That way, they can do a screen-sharing session, take screenshots, and report this behavior. They have the tools to do these. They are open from 6 AM to 6 PM PST.

       

      You may also try accessing your companies using the QBO mobile app.

       

      Please don't hesitate to go back to this thread if you have other questions in mind.

      E
      Edmo2334
      February 22, 2022

      I am having the same issue. I was able to get in this morning and tried to get in this afternoon and got this message. (It seems like you have an account with Intuit but no quickbooks online company associated with my email) which is not the case. Please resolve this ASAP. I use the app on a daily basis for work, thank you

      JasroV
      JasroV
      February 22, 2022

      Nice to have you joined this thread, Edmo.

       

      Allow me to chime in and share with you some troubleshooting steps on how to isolate and fix this issue. 

       

      You'll want to ensure your QuickBooks Online (QBO) Mobile Apps is up-to-date. This way, the program is equipped with the newest features and fixes. 

       

      If this is not the case, I recommend refreshing your account by logging out and back in. If the issue persists, I recommend going through the following troubleshooting steps in order:

       

      1. Restart/Reboot your mobile device.
      2. Clear or Refresh the app data (you can search online for the detailed steps depending on your mobile device).
      3. Uninstall and reinstall the app.

       

      Once everything is set, you might want to utilize this article for reference. This can guide you on how to seamlessly manage your users in QBO: Add and manage users in QuickBooks Online.

       

      I'll be around if you need more help logging in to your account. If you have any other concerns with QBO, you can also drop them in your reply. I'll be more than happy to take care of them for you. Have a good one and more power to your business!

      E
      Edmo2334
      February 22, 2022

      I have tried everything you asked to do with the same results. I also spoke to support and had no results either. I believe it is the app that needs to be fixed

      G
      Grant m
      May 28, 2022

      I’m having this issue. First on my computer, but now on my phone. Since developing the issue on the mobile app, I have regained access on computer. It’s been 4 days without access on app and no one in customer support has been of any help, nor do they know what’s going on. 

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