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sineath
Jan 14, 2019 4:57 PM UTC
Solved

Updated Address will not populate on new invoices

I am using the Self-Employed version on Quickbooks online (for Mac) and updated my address under my profile.  However, when I create a new invoice my old address still shows up.  I tried rebooting my computer and the system.  I called Quickbooks for technical support, but was told that since it is an online version they were going to charge me $199.00 to fix the problem.  Any suggestions.  Thanks! 

Answer
Jan 14, 2019 9:12 PM UTC

Thanks for joining the forum, @sineath,

 

I can help you update the company address on your invoices.

 

If you're using the QuickBooks Self-Employed service, you can change your company address from the Edit Work Info section. Here's how to do that:

  1. Click Invoices from the left navigation panel.
  2. Select Create Invoices. 
  3. Click Edit Work Info in the bottom. 
  4. Enter the new address in the Your work info page.
  5. Click Save. 

That should do it, @sineath. You can now create invoices with the updated address.

 

Presently, QuickBooks Self-Employed doesn't have phone support representatives. Good news is, you can check for help through chat, email or by posting in the Community page. You may want to check this link get assistance from QuickBooks Self-Employed support: How to Contact QuickBooks Self-Employed Support?

 

Please feel free to reach out to me if you have further questions about the process. Have a good one!

 

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8 replies

Anonymous
Answer
Jan 14, 2019 9:12 PM UTC

Thanks for joining the forum, @sineath,

 

I can help you update the company address on your invoices.

 

If you're using the QuickBooks Self-Employed service, you can change your company address from the Edit Work Info section. Here's how to do that:

  1. Click Invoices from the left navigation panel.
  2. Select Create Invoices. 
  3. Click Edit Work Info in the bottom. 
  4. Enter the new address in the Your work info page.
  5. Click Save. 

That should do it, @sineath. You can now create invoices with the updated address.

 

Presently, QuickBooks Self-Employed doesn't have phone support representatives. Good news is, you can check for help through chat, email or by posting in the Community page. You may want to check this link get assistance from QuickBooks Self-Employed support: How to Contact QuickBooks Self-Employed Support?

 

Please feel free to reach out to me if you have further questions about the process. Have a good one!

 

sineathAuthor
Jan 15, 2019 2:49 AM UTC

Thank you very much, Jen, for taking the time to respond and such detailed information.  It worked!!!!  I really appreciate your time.  THANK YOU!!!!!!!!

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