upgrade from desktop 2021

Hello! I want to share my experience and see if someone else had something similar. Someone contacted me from QuickBooks - I skip his name, but says Exectutive Account Manager, offering to schedule a call about 2021 desktop service being discontinued. I confirmed the time considering switching for Online service. No one called me. When I reached out to QuickBooks Sales department, I was told that the person who contacted me is no longer with the company, however, his calendar is still active and takes phone call appointments. I was not offered to go over the issue of upgrading, that person could not even find my account.... When I asked if I can speak with someone of the next level, I was put on never ending waiting...

Not a good feeling about this service... I have been with QuickBooks for 20 years all together.

Is it time to switch for something else? Or, it was a one bad luck situation?

I would appreciate other memeber to share there experience. Thank you!