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summitequipment
March 5, 2025
Question

Upgrading from Solopreneur (billed through Apple) to Quickbooks Simple Start

  • March 5, 2025
  • 1 reply
  • 0 views

I setup my QuickBooks on my iPhone and started with a Solopreneur account billed through Apple. I now want to upgrade to Simple Start but I am having trouble doing so. I looked through the forums and found some suggestions. I tried canceling my Apple subscription so that I could start a direct subscription, but the only option I have is to restart my Apple subscription. I have been trying to contact someone for several days and I can't seem to get to a person. Please help!

1 reply

A
Anonymous
March 5, 2025

I'll make sure you get the assistance you need and have your account upgraded to Simple Start, @summitequipment.


Before anything else, I recognize the effort and the inconvenience you've experienced while reaching out to our support. We have designated support hours to promptly address our customers' needs. Could you please let us know which contact option or information you used at that time?

Please know that if you subscribed through Apple, you cannot upgrade your subscription directly. However, you can manually upgrade your subscription by visiting our Plans and Pricing page.

 

Regarding your attempt to cancel your Apple subscription so you can start a direct subscription, you can contact Apple Support directly for assistance since your billing method is linked to their system.

 

After you successfully upgrade to QBO Simple Start, here's an article that you can visit for future help on how you will get started using it: Get started with QuickBooks Online.

 

I'll be around if you need further assistance with managing your subscription. Just visit this forum anytime, and I'm here to help ensure everything runs smoothly for you.

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