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Bree17
October 17, 2024
Question

User account crashes & quits working every day

  • October 17, 2024
  • 1 reply
  • 0 views

One day my employee came in and attempted to log into one of our company files. It starts to log in after she enters username and password, but before anything can load, Quickbooks crashes and closes. She is able to log into all of our other company files without a problem. I found if I duplicate her user and delete her old user she is able to log in again with the new credentials. However, the very next day the same problem happens with the new user, so I am now coming in every morning and creating her a new user so she can log into the file. We are using Quickbooks Desktop Enterprise 24.0.

 

I confirmed with her that she is closing every window before clicking File > Close Company/Logoff. I don't think it's the role assigned either because I have other employees with the same role assigned who are not having this problem. I've tried adding her with her email and without it. I have given her a different username every time. I'm stumped at this point.

1 reply

C
Chrea
October 17, 2024

Run the Verify/Rebuild Data utility. Did you still find error messages?

I
Ivan_G
October 17, 2024

Several factors can impact the system, causing it to run into problems when accessing a company file, Bree17. I'll go into details and provide some fixes so your company user can get past this matter.

 

Did the user (employee) encounter an error message? Any additional information or a screenshot could help us verify the resolution to this problem.

 

These are some factors that cause crashes in QuickBooks Desktop (QBDT):

 

  • Corrupted user profile
  • Company file corruptions
  • Installation issues
  • You may have a damaged or missing QBWUSER.INI file

 

To sort it out, let's go over some troubleshooting procedures. Please refer to the list of fixes below.

 

Solution 1: Review any errors in QuickBooks Logs. Please see the steps on this link to proceed: Find QBWin.log or QuickBooks.log files.

 

Solution 2: Install and run the Quick Fix My Program tool from the QuickBooks Tool Hub. Doing so helps resolve errors in the program.

 

  1. Close your QuickBooks.
  2. If you haven't yet, download the most recent version of the QuickBooks Tool Hub (1.6.0.6) from this link: QuickBooks Tool Hub - Download. Then, store the file in your device's folder where you can seamlessly locate it.
  3. Open the downloaded file (QuickBooksToolHub.exe).
  4. Follow the on-screen installation procedures and agree with the given terms and conditions.
  5. Once installed, double-click the QuickBooks Tool Hub icon from your Windows home screen.
  6. From the tool hub, select Program Problems.
  7. Choose Quick Fix my Program and open your QBDT company file afterward.

 

Solution 3: Run the QuickBooks Install Diagnostic Tool. It can fix installation issues:

 

  1. Open the QuickBooks Tool Hub and pick Installation issues.
  2. Choose the QuickBooks Install Diagnostic Tool and let it run till it finishes (lasts up to 20 minutes).
  3. Restart your computer, access QuickBooks Desktop, and open the company file.
  4. Update QuickBooks Desktop to the latest version to ensure you acquire the most recent fixes and security updates.

 

Solution 4: Rename the QBWUSER.ini file. For the complete details, follow the steps provided by the Rename the QBWUSER.ini file section from this link: Fix issues when QuickBooks has stopped working.

 

You may also check these resources to secure the compatibility of your device with QBDT:

 

 

I'll keep this thread open once you add additional details regarding your concern or have follow-up queries handling company file crashes. I'm always available to lend a hand.

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