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A
arkvalleyinfo
December 11, 2018
Solved

User is already logged in, but they aren't

  • December 11, 2018
  • 6 replies
  • 0 views
Original commenter did not share additional details
Best answer by Raywhite28
Try restarting the computer that is hosting the file. That should make it rest who is logged on.

6 replies

Raywhite28
Raywhite28Answer
December 11, 2018
Try restarting the computer that is hosting the file. That should make it rest who is logged on.
T
Techineer
December 11, 2018
This is not an acceptable solution.   I'm using QB 2017 Pro and run into this frequently.  I am seriously regretting my 'upgrade' from QB2012, and would go back to it if it was feasible without having to re-enter every transaction.    Intuit has made significant changes to the appearance and usability of the program and seriously degraded its operability.   They need to get someone to resolve this issue.
    Raywhite28
    Raywhite28
    December 11, 2018

    @Buttercup376

    Try to restart the server. That’s the computer that hosts the data file.

    E
    eolsen_cwm
    July 10, 2019

    Restarting a server, to fix one error in a  program, is a terrible and impractical solution, and you are a Pro Adviser?

     

    Intuit needs to fix the issue with their QuickBooks Messenger not terminating properly.  This has been an issue for many releases now...

     

    We have disabled the QuickBooks Messenger in all of our company files until a fix can be found.

     

     

      Rose-A
      Rose-A
      July 10, 2019

      Hi, eolsen_cwm.

      Allow me to help and provide you with additional information regarding QuickBooks Messenger issues in QuickBooks Desktop.

       

      It may be worthwhile speaking to our QuickBooks Desktop Team about this,  I'd be interested to see if they can identify any issues on their end. I'll be available to have this case escalated to the appropriate channels so you're able to reach a point of resolution as quickly as possible

       

      As soon as an update is received, I will be happy to update this thread and let everyone know so that you can get back to business.

       

      For now, I'd suggest reaching out to our QuickBooks Desktop Support to have this re-investigated.

       

      1. Within your QuickBooks Desktop, click Help at the top menu bar.
      2. Click Contact us.
      3. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
      4. We’ll provide you a few options. You choose which one is best for you.

      You may find the following articles helpful:

       

      You can always get back to me if you have additional questions about QuickBooks Messenger. Have a good one.

      A
      Anonymous
      December 11, 2018

      Since you have just updated from QB2012 there may be other issues to consider ..

      The newer versions of QB desktop are tuned to newer versions of Windows - if you are still using the old PCs and/or if those PCs are running different versions of Windows then you can get some serious grief in making and holding network connections between users.  Then when an active user loses their network connection without logging off first, QB may appear to think they are still logged in when they try to reconnect.

      The best setup is to have all users plus any data host all using the same version of windows - for QB 2017 I think that should be Windows10.  You may seem to be able to get it working on older platforms, but you then run into reliably problems as you have described.    

      K
      kboroumand
      March 11, 2019

      You don't need to restart the server just restart the QuickBooksDB service.

      C
      CloseTheFrontDoor
      July 20, 2020

      if you are using windows you can also go to Services and looks for any service that starts with name Quickbooks, right click and restart the service, i did not need to restart the computer. worked for me.

      D
      Deb7007d
      May 29, 2021

      I have this issue in Right Networks.  I am logged out on the Right Networks screen, but no way of getting logged in at all.  I have to wait an hour till I can finally get in.   Is there another way?  Closing Right Networks does nothing.  I cannot reboot the server or computer since it is cloud based.

      Angelyn_T
      Angelyn_T
      May 29, 2021

      I'm here to take care of your login concern today, @Deb7007d.

       

      To get started, I recommend performing some basic troubleshooting steps to isolate this issue. First, log in to Right Networks using a private window. In most cases, an unusual login behavior may happen due to the stock cache on the regular browser you're using. To save you time, you can use either of these keyboard shortcuts: 

       

      • Google Chrome: Ctrl + Shift + N
      • Safari 11 or newer: ⌘ + Shift + N
      • Mozilla Firefox: Ctrl + Shift + P
      • Microsoft Edge: Ctrl + Shift + P

       

      If it works fine, I recommend going back to your original browser and clear its cache to start fresh. Moreover, you can use other supported and up-to-date browsers when logging in to Right Networks to narrow down the result.

       

      If you're getting the same result, I recommend reaching out to Right Networks for further assistance. A live representative can check and review this further securely.

       

      On the other hand, here's how you can learn more about Intuit Hosting Powered by Right Networks.

       

      If you have any other questions, please let me know by adding a comment below. I'm always here to help. Have a good one!

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