Question

Venmo is not linking

Forum|Forum|2 years ago
January 9, 2024
9 replies
0 views

My venmo is not linking - I have reached out to support several times but no resolution. Is anyone else having this problem. It did work part of the year. I know the sign in info is correct.

QuickBooks Online

R

rvrfrf

Thanks for reaching out to the Community, Amy Jane.

To confirm my understanding, are you trying to link your Venmo account for payment processing or online banking?

If you're trying to link Venmo for online banking, I'd recommend signing in on your bank's website and checking for any security updates, messages, etc. Sometimes they change some of their processes and add new security measures which can cause issues with connections to third parties, like QuickBooks. If you see any updates or notifications, be sure to acknowledge and address them, then return to QuickBooks and try linking the account again.

Here's how:

In your left navigation bar, go to Transactions, then Bank transactions.
Click Link Account.
Enter the URL or name of your bank in the Search field.
Choose your financial institution. If you can't find the bank, you can manually upload transactions.
Enter your log in credentials in the Login and Password fields and hit Continue.
Pick an account you want to connect and date to pull transactions from your Drop-Down (▼) icon.
Press Next, then choose an account type from the Account type ▼ drop-down and click Next again.
Map your account in the Existing accounts ▼ drop-down, then hit Next.
Select Connect, then Done.

I've also included a couple detailed resources about connecting Venmo to QuickBooks which may come in handy moving forward:

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful Thursday!

A

Amy JaneAuthor

I have tried every possible way to link it including going back to bank and double checking. I think there is a problem on the QB side and I don't hear back from them. The problem is that payments I've received in Venmo are not showing up in my QB transactions to add to my payments.

Clark_B

Hi there, @Amy11.

Currently, we have an ongoing investigation (INV-92263) about being unable to link your Venmo. Rest assured that our engineers are doing their best to fix it as soon as possible.

I understand the importance of linking Venmo in QuickBooks Online (QBO). As a workaround, I recommend to manually upload the transactions in QBO by following the steps given by my colleague ZackE.

For now, it is best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. This way, you will receive an email notification as soon as any solution is available.

Here's how:

Go to Help.
Select the Search tab, then choose Contact Us.
Type in your issue or concern in the field.
Hit Continue.
Click the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

For more detailed steps, please refer to this article: QuickBooks Online Support.

For future reference, you can check this article to guide you in reviewing your downloaded bank and credit card transactions: Categorize online bank transactions in QuickBooks Online.

Your patience on the matter is well appreciated. Our engineers are working hard to find the best solution to resolve the Venmo linking issue. If you have further concerns, drop a comment below, and I will answer them in any possible way.

T

tladder

It's amazing that this is coming from 1/9/24. I have checked every day to try to connect the Venmo account to my Quickbooks online. I have gotten error 103 every single time I have checked. I have checked three times a day for 5 days. Never worked.

Is there something bigger going on that I should know about? When is this expected to be fixed? What are we supposed to do with new companies that need to link their Venmo transactions, but it's been 15 days into the year and this connector still does not work?

I

IrizA

I regret to know that you're experiencing this error, tladder.

There is an ongoing investigation regarding the connection of the Venmo account to QuickBooks. Therefore, I recommend contacting our online support and providing this investigation number: INV-92263. This way, they can add you as one of the affected users and you'll receive an email once the investigation is done. In addition, they'll use their tools and expertise to view your account and help you fix this concern.

Please know that there's no specific timeframe as to when will this issue be done.

Here's how:

In your QBO account, select Help (?).
Choose the Search tab.
At the bottom of your screen, click Contact Us.
Type your concern. Then click Continue.
You may choose Callback, Appointment, or Chat as your way to connect with us.
Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number.
Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat.

You may also want to learn more about the Support hours of QuickBooks.

Furthermore, you may want to manually upload transactions into QuickBooks.

For further concerns regarding on QuickBooks, please enter your comment in the provided field so that we can help you.

E

elevationelite

LOL. QUICKBOOKS TERMINATED VENMO.

E

elevationelite

Hi Amy,

I spoke with Venmo today Jan 16, 2024 and they said that Quickbooks terminated them. The owner of quickbooks. I haven't been able to reconcile this with my bank and am off by several thousands of dollars and it's tax season! I've spent numerous hours on the phone with quickbooks and researching online. The agents there are saying it's Venmo's fault, yet it is Quickbooks. You will never be able to connect your venmo accounts again. Find a new accounting software company that is REPUTABLE!

P

Pritchett09

I am dealing with this same thing!!!!!

A

AileneA

I understand how it feels when you experience the same issue, Pritchett09.

I've checked with my tools and found out that the ongoing investigation is still in progress. Our engineering teams are working diligently to gather all the necessary information and resolve the issue immediately. Rest assured that your concerns are taken seriously, and every effort is made to rectify the problem immediately. In the meantime, I recommend contacting our customer support team, who can assist you with any questions or concerns. They can also add your company to the affected list, keeping you updated on the progress of the investigation.

Here's how:

Click the Help menu in the upper-right-hand corner and click Talk to a human.
Type in "Talk to a human," then press Enter.
Look for I still need a human and click on it.
Choose to Get help from a human.
Pick between Start a chat or Get a callback.

If you need more detailed steps and the available time of our QBO support, please refer to the QuickBooks Online Support article.

For future reference, use this guide to review your bank and credit card transactions: How to Categorize online bank transactions in QuickBooks Online.

Keep me posted if there's anything else that I can help with your banking by leaving a comment below. Take care, and have a wonderful day!

G

gettyventuresre

Same problem here. Started last year where I would have to manually link Venmo every time I signed in/updated accounts. Then it stopped linking at all. Then went back to manually-every-time again. Now, back to not linking at all. My workaround was to download the csv file from Venmo and manually upload the file. Takes a while but eventually got the job done. Will be following this to hopefully hear of a fix!

K

kevalb

Any update on the status of this? I'm having the same issue.... Venmo is not linking and I know everything else is working properly. This should be fixed by QBO immediately.

A

ArielI

Welcome to the Community space, @kevalb.

I am here to share some insights about linking your Venmo bank to QuickBooks Online (QBO).

Currently, the investigation about being unable to link Venmo bank to QBO (INV-92263) is still in progress. As a workaround, you can manually upload your transactions in QBO by following the steps given by my colleague above.

Then, to be notified of the INV updates, I suggest reaching out to our support team, so you'll be added to the list of affected users.

Here's how:

Go to Help.
If you're routed to the QB Assistant window, enter Talk to a human.
Select Contact a human.

Moreover, I'm adding this helpful article as your reference in categorizing your bank transactions in QBO: Categorize online bank transactions in QuickBooks Online.

You can comment below if you have further questions about linking your bank account to QBO. I’m always here to lend a hand.

W

wiessj

Yes I am also having the same issue

W

wiessj

There is a glitch somehwere and I have tried fixing it via support pages. It is not working.

D

dwallz

Jan 30th and I am still having this issue. Please fix this!!!

D

DebSheenD

Thanks for bringing this up, @dwallz. I appreciate your patience with this issue concerning Venmo not linking.

Before that, we understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.

Let me inform you that this is still an ongoing investigation about connecting your Venmo account to QuickBooks Online (QBO). Please know that this has been raised to the engineers to understand why this unexpected behavior is happening, and our team is rolling out potential remedies for this error.

In this case, I encourage you to call our support team so they can add you to the affected users.

Please see the steps below:

Log in to your account.
Click the Help button at the top right corner.
Go to the Search tab, then select Contact Us.
Enter a brief discussion with your concern, then click Continue.
Choose to Have us call you to connect with us.

For your convenience, here are the support hours for different QuickBooks Online plans:

Plus, Essentials, Simple Start:

Monday to Friday: 6 AM to 6 PM PT
Saturday: 6 AM to 3 PM PT

Advanced:

Support is available anytime, any day.

These support hours ensure that you have access to assistance when you need it. Whether you have basic or advanced QuickBooks Online plans, there are dedicated support hours to address your inquiries and provide guidance.

After reconciling your account, you can review or generate a reconciliation report to ensure it is balanced. Do you want to have one? The steps are provided by QuickBooks here: How do I view, print, or export a reconciliation report?

The Community is here for you 24/7 on the clock. If you need to drop your additional comments about connecting Venmo to QuickBooks. Keep safe, @dwallz.

T

tannerjryan

Ive had the same issue for years. Called and talked to a human, the problem was temporarily solved but went back to the same error some days later. This is clearly a problem on quickbooks' side, but they seem unwilling to admit that or address the issue.

J

jennyundercofler

I am also having this same issue - won't connect - it's a 103 error. It didn't work for part of January, then worked again, and now hasn't worked for the past week or two. Is it true that QB is no longer supporting Venmo? I find this very frustrating, since the price of my QB subscription increased right around the time this first started happening, in September.

M

MirriamM

I can see the urgency of linking your Venmo account, Jenny.

As per the status of the investigation about the 103 error you're getting when linking your Venmo account to QuickBooks Online (QBO), it is still in progress.

I know it's been a while, but rest assured our engineers are prioritizing in resolving this issue to get you back on track as soon as possible. If you haven't contacted our Customer Care Team, I suggest getting in touch with them and provide the ticket number INV-93253. They can add you to our notification list and keep you updated on the progress of the investigation.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

For future reference, here's an article you can check for the best practices when reconciling your account: Learn the reconcile workflow in QuickBooks. It also provides information on what to do when encountering challenges during the reconciliation process.

Thank you for your patience and understanding while we look into this further. If you have any further concerns, feel free to reach out. Have a great day.

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded