We are converting our subscription from QB Advanced to the same discounted subscription offered by TechSoup. Does anyone have experience with this transfer?

Hi there, @mark383.

I understand that it can be challenging when the process is slow. Transitions like this are important, and we’re here to support you. I've checked with our team, and it seems we are currently looking into reports of company files being stuck in the in-progress stage.

To better understand the situation and help you get back on track, I suggest contacting our live support team. They have the necessary tools to examine your account more thoroughly and can include you on the list of impacted users. This will ensure that you receive email notifications as soon as a solution is implemented.

You can reach out to one of our support representatives by following these steps:

1. Go to this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.
2. Choose QuickBooks Online, then click Continue.
3. At the bottom, click Contact Us and enter your concern.
4. Click Continue and select a way to connect with us from the options. You can either chat with us or request a Callback.
5. Follow the onscreen instructions to proceed.

Please also note their support hours so you can contact them at your convenience. For more details, please refer to this article about contacting our support: Get help with QuickBooks products and services.

You have several options for creating custom reports with QuickBooks Online Advanced. Utilize QuickBooks Online's reporting features or Excel-based Spreadsheet Sync for spreadsheet reporting, which allows you to upload and download information with customizable templates for formatting your data.

We appreciate your patience while we work on this. Please remember that the Community always has your back if you have additional questions about QuickBooks. I'll be right here to help.