We cancelled one of our Quickbooks Online Software on January 2 and was told that we would get a refund within 7-10 days. That has not been received. I need to know why?

This isn't the kind of experience we want to leave you with, @Bre1208.

Let's get this sorted out. I know that you've already contacted our Customer Care Support, however, calling them again is our way of helping you check the status of it.

Here's how to reach out: 

1. Go to Help at the top.
2. Choose the Search tab, and then select Contact Us.
3. Enter a brief description of the issue, then tap Continue.
4. Click either Have us call you.

One of our phone agents will assist you with the process. They can pull up your account in a secure environment and investigate further.

Please know that you're always welcome to swing by if you still have question about your subscription. I'll be around for you. Take care and have a nice day ahead.