We upgraded versions earlier this year. Somehow, an additional bank account was listed, and it doesn’t accurately reflect our accounts. How do I remove it?

I'll show you how to completely remove an account in QuickBooks, @deesbritt.

There are two options to remove an account in QuickBooks Online. You can disconnect it if it’s connected with online banking, or make it inactive from your Chart of Accounts.

You can follow these steps below to remove the account from your list:

From online banking

1. Go to the Banking menu or Transactions menu, then choose Banking.
2. Select the tile for the bank account.
3. Click the Pencil icon, then select Edit account info.
4. Select the Disconnect this account on the save checkbox.
5. Press Save and Close.
   

Under Chart of Accounts

1. Go to the Gear icon and select Chart of accounts.
2. Find the account you want to delete.
3. Select the Action ▼ dropdown and select Make inactive.
   

You can read these resources for more information on how to delete accounts in QBO:

• Disconnect or delete accounts connected to online banking
• Delete an account on your chart of accounts

I’d also recommend clearing your browser’s cache to start fresh. Stored data in your browser is sometimes the reason why accounts doesn’t accurately reflect on the program.

You might want to learn about the chart of accounts in QuickBooks. This helps you organize transactions to make sure everything from sales forms, reports to tax forms are categorized.

I’d be happy to help with any other questions or concerns. Just drop a comment below. I’ll be here!