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July 11, 2024
Question

What happened to my Quickbooks Accountant account? I tried to sign in but it shows that password is incorrect. I entered the password accurate and I didn't change it also

  • July 11, 2024
  • 1 reply
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I entered the password accurate and I did not change it. Why I can't sign on it?

1 reply

July 11, 2024

We appreciate you reaching out here in the Community, Emint. We'll help you get through to access your QuickBooks Accountant Online account.

 

Before anything else, know that temporary internet data accumulated by your browser can also affect how the program behaves. With that said, it causes it to give you an error or not recognize credentials when attempting to access the company file.We recommend performing basic troubleshooting to free the browser from these temporary data. Access your company in an incognito or private browser through these shortcut keys:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

Once you can access your QBOA company, proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

It's also best to try other compatible browsers when accessing your company file. Refer to this article to see the list of compatible browsers in QuickBooks Online: Other browsers.

 

If it still doesn't allow you to access your QBOA account after performing some browser troubleshooting. We recommend resetting your password. Feel free to check this page for more details: Recover your Intuit Account if you can’t sign in.

 

On the other hand, here's an article to help you handle clients inside the program: Manage clients in QuickBooks Online Accountant.

 

The Community space is open 24/7 if you require further assistance accessing your company file or need help with other QuickBooks-related concerns. We're always ready to extend a helping hand anytime. Keep safe.