Skip to main content
October 2, 2022
Question

What happened to the ability to generate reports on the iPhone app?

  • October 2, 2022
  • 1 reply
  • 0 views
I have no ability to generate income statement on mobile app any longer.

1 reply

October 2, 2022

Hello, dhosei.

 

We can perform troubleshooting steps to help fix about generating income statement report in your QuickBooks mobile app. 

 

When the application is not fully functional, it's recommended to clear its cache files. This is a helpful initial step to resolve any sort of issue. 

 

Follow these steps if you're using an iOS device: 

 

  1. Select the menu at the top right and then choose Help & Feedback
  2. Click Refresh Data and Refresh

  

In your Phone Settings: 

 

  • iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.  

 

Once refreshed, restart your mobile phone, and check if you'll be able to generate the report you needed in your mobile app. Just in case the issue persists., uninstall and reinstall the QuickBooks Online mobile app. Let me share this article with you for additional reference: Mobile App FAQs.

 

You can always leave your comments here if you have follow-up questions with the mobile app. I'm always here to help you out. Take care!