What to do when you don't have a company
My company used Intuit Online Payroll back in 2016. Obviously sunsetted, but we still have an Intuit account. We did not "chose to stay with us and move to the QuickBooks Online Payroll", although honestly we used to visit qbo.intuit.com for payroll services and I swore it was called QuickBooks Online Payroll Core:
Either way, I can still sign into the account. I see the old subscription, no problem. It lists the "Squatch Creative" company name next to the Subscription, but when I click on it, I get this:
I recently got an invite from a vendor to use QuickBooks Money with this account. When I go to accept the invite, there are 2 companies listed. The "Squatch Creative" above and another variation of the same company name (I do not have two companies).
When I click on either company, I get "xxxx company already have QuickBooks Money. Continue to Sign In."
I click on it, and then land on this:
Click on either company gets the same "You already have QuickBooks Money" with a sign in link that takes me to "you have no companies".
Go to support and.... you guessed it... "We didn't find any companies for this account." so I can't open a support ticket or proceed.
So here I am. In limbo. I can't update my companies because I don't have a product. I can't submit a support request because I don't have a company. But Intuit tells me I already have QuickBooks Money (I don't.)
My guess is because I used a legacy product, stopped, and products have changed, my account still exists but the product info like "Company" did not get carried over. Would LOVE to just talk to support but... any help would be greatly appreciated. Thanks.