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June 6, 2022
Question

When I click on "Pay Team" the page will not stay up. I was on chat last Friday with someone that said the back team would fix it, and it is not fixed yet

  • June 6, 2022
  • 1 reply
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1 reply

Tori B
June 6, 2022

Hi there, @DM461

 

Thanks for taking the time to reach out to the QuickBooks Community for support. 

 

To clarify, are you getting any specific error messages when trying to load the page? If so, would you mind sharing a screen shot of the error? This way, I can take look on our back end for any open investigations that reflects the error. 

 

In the meantime, I also wanted to clarify if you have tried any basic troubleshooting to get the page to load? Such as, clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the Pay Team page not loading. I've included links to all supported browsers that contain the steps to clear the cache below. 

 

 

Once you've cleared the cache, please restart your browser. This way the changes can take effect. 

 

I'll be sure to keep an eye out for you reply and look forward to chatting with you soon. Take care!