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March 2, 2024
Question

When I export my data for taxes the profit loss report shows all zeros. The general ledger is the only report with info. How can i fix this?

  • March 2, 2024
  • 1 reply
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1 reply

March 2, 2024

Welcome to the Community space, makwelds. Let me route you to the appropriate team to help you solve this and get you back on track.

 

Our team of engineers is currently working on identifying the root cause of the error. We kindly request your patience and cooperation during this process. In the meantime, we recommend that you contact our customer support team to add your name to the list of affected users. This will ensure that you receive updates on the progress made towards resolving the issue.

 

To reach a live representative, here's how:

 

  1. Log in to your QuickBooks Online Company.
  2. Click on the Help button at the top of the page.
  3. Choose the Search tab, then click Contact us.
  4. Type in your concern, and click Continue.
  5. Under Callback, click Have us call you button. This will route you to enter your details.
  6. After that, select Get a call.
  7. You will now be added to the queue and wait for us to call you.

 

Please refer to this article for their support hours: QuickBooks Online Support.

 

Additionally, you can refer to this article on personalizing your reports: Customize reports in QuickBooks Online.

 

Return to this thread if you have other concerns with exporting your reports. We'll be here to help you in any way we can.