When I run a report to look at transactions from a bank account, in some cases, the contents of the "description" field is null.

When I run a report to look at transactions from a bank account, in some cases, the contents of the "description" field is null. When I click on the transaction and look at the transaction itself, the "description" field is populated and contains the details of the transaction as returned by the bank. But, in the report, this field is sometimes null and sometimes populated. This happens when I look at the banking data in any context. Register, general ledger, or transaction detail report. All have same behavior. Also, at the top of the report, it says "We couldn’t display your data, but you can access it by exporting it to Excel. " when when I try to export, the exported file also has the missing data. When I try to run these reports in the "new" view, it crashes. When I try to run in the "classic" view, I have these problems. I have reproduced this in safari and firefox on mac and also it's reproduced in the exported data. I haven't made any progress with this by calling support. Any idea how to get this fixed so I can see the contents of the description field for all transactions in all banking accounts?