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Apr 14, 2021 12:35 PM UTC
Question

When I try to access my account, I am being told that I need a subscription to QuickBooks online. I do have a subscription, I was billed for it most recently on 4/8/21.

How can I get back into my account? I cannot even access my subscription information or any settings.

1 reply

Apr 14, 2021 1:52 PM UTC

I can help you manage and review your subscription, userkelsiedelyani. 

 

It's possible that the system was not able to withdraw funds from your card. No worries, I can route you to the right support where they can securely check your account and billing charges. Let me show you how to contact our Phone Support Team:

 

  1. Go to the Help menu.
  2. In the Assistant tab, enter talk to a human twice.
  3. Select I still need a human and then Contact Phone Support.
  4. Choose the best way you'll want to get in touch with us. 

You can use this reference for more details in managing your billing, payment, and subscription info in QuickBooks Online.

 

Let me know if you have other questions. Take care!