When running the 'Project Profitability Summary' report, my colleague and I get different results, we use the same filters, anyone else encounter this?

Hi there, aniekquist.

Let's resolve this odd behavior by checking some data on the said report.

Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. This can be the reason why you're unable to see the hourly cost when running the report.

To check, use a private a window and access the report from there. This will help us verify if the issue is cache-related and fix it. Simply press these shortcut keys to open this mode:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox & Microsoft Edge: Ctrl + Shift + P 
• Safari: Command + Option + P

If the reports is good, you can go back to a regular browser and clear its cache. If the same things happen, use another supported browser instead. 

I've also included some articles that could help you streamline your reporting process in QuickBooks:

• Customize reports in QuickBooks Online
• Memorize reports in QuickBooks Online

You can post a reply below if you still have more questions about projects or other QuickBooks-related concerns.