Skip to main content
B
bookeeping-prsi-
October 13, 2024
Question

Where can I report QBO reproducible bugs?

  • October 13, 2024
  • 1 reply
  • 0 views
QBO is basically unusable at this time for me.  I need to report these bugs  (1) Reports include phantom, duplicate Bank transactions no longer visible in Categorized, Excluded, or the Bank statements.  There are 2 paths to this: a bug in one of the two Exclude buttons, closing Bank accounts.
(2) Numerous problems with PayPal app and documented approaches to importing PayPal statements.

1 reply

G
GlinetteC
October 13, 2024

Hello there, bookkeeping. I can route you to the right support available to report your issues.


We know that this isn't the experience we aim to provide. We recommend reaching out to our Live Support Team. They are equipped with the right tools to access your account securely and can initiate an investigation if needed.

 

Here's how to contact them:

 

   1. On your QuickBooks Online, click on Help (?).
   2.  Click either tab to get started: Assistant or Talk to human.
   3. Search Contact Us,  then Start a chat with a support expert.
 

Explore this helpful resource for managing your PayPal transactions:  Connect to PayPal FAQ.

In addition, I’m also sharing this article for your guide when reconciling an account for future reference: Learn the reconcile workflow in QuickBooks
 

Keep me updated if you have further concerns with handling other banking-related activities. I'm always ready to give necessary assistance and resources. Fill me in by leaving a comment below.

Terms & ConditionsAccessibility statement