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BPCom
December 7, 2021
Question

Where is my Money?

  • December 7, 2021
  • 1 reply
  • 0 views

QB Chat insists that the money has been deposited into the bank account but it has not and Citibank says that it has not. I ask for a supervisor and get the run around with no supervisor to be found. I WILL NEVER USE QB AGAIN FOR RECIVABLES! 

 

Someone please help! 

1 reply

RenjolynC
RenjolynC
December 8, 2021

Thanks for reaching out to us here, BPCom.

 

I'll share some additional info about the deposit. 

 

If you're new to QuickBooks Payments, your ACH payments will take a bit longer during your first month. This means that you'll get your payments within 5 days for the first 1 to 4 weeks while we set everything up. 

 

Once everything is set up, your payments will be process at the normal speed.

 

You can check the status of your processed payments by following these steps:

 

  1. Sign in to your QuickBooks Online account.
  2. Go to the Sales menu and select the Deposits tab.
  3. Select the bank deposit you want to review.

To learn more about the deposit process, please check out these articles: 

 

If you have any additional questions or need help with other concerns in QuickBooks, please know that the Community has your back. Stay safe.

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