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F
FisserAccounting
January 3, 2024
Question

wholesale billing

  • January 3, 2024
  • 1 reply
  • 0 views

I am a small accounting firm with approx. 25 clients on my monthly wholesale bill/month for 8 years.  I am a one person business/owner and have used QBO & QBO payroll for my clients and their businesses not only since opening my own firm, prior while working for a large CPA firm.  I have contacted sales support to remove an erroneous multi state payroll charge from one of my payroll clients subscription that has occured and billed over the past 3 months, December 25, 2023 billing will be the 4th month.  I recently have unexpected medical affairs to attend to over the past several months and did not realize the overcharge until today when I contacted support.  INTUIT will NOT refund or credit my account for this erroneous charge and I am furious!  Customer service states I should know as I pay the wholesale bill and although knowing all "the things" that trigger a multi state requirement and yes, I do!  I have been working with QBO since it was birthed almost 20 year ago!  Spending 2 hours on the phone with support over the past several months to handle this is unacceptable.  This comes from a multi BILLION dollar corporation that refuses to credit back an ACCOUNTANT and PRO Advisor user that utilizes QBO for all my business clients and their specific needs.  I am sick to say the least.  APPALLED without recourse, other than NOPE INTUIT will NOT Credit Back subscription fees.  She also disconnected the call mid conversation as if customer service has no other option to resolve or forward my concerns for further resolution other than to hang up....  I furious and will be writing letter, emailing, etc. to any and all of the QuickBooks and INTUIT contact(s) I have had personal relationships with over the past 17+ years with.  I am certainly not happy.

1 reply

M
MelroseV
January 3, 2024

I understand how hard it must be to be disrupted by unexpected issues and I want to let you know that this isn't what we want you to experience, Fizzer.

 

Firstly, it's important to note that Community is a public forum where we don't have access to your account information. To best address your concern and provide further assistance, we recommend getting in touch with our Customer Payroll support team. They have the necessary tools and resources to help you out. Here's how you can reach them:

 

1. Sign in to your QuickBooks Online company.

2. Go to Help.

3. Click Contact Us.

4. Enter your concern, and click Let's talk.

5. You can choose a way to connect with us:

  • Start a chat 
  • Get a callback
  • Ask the community

 

You can browse this article to help track your clients who are part of your billing plan. You can scroll down to the Remove a client from your ProAdvisor discount plan section for more details: Manage your ProAdvisor Preferred Pricing plan and ProAdvisor discount clients.

 

I'd appreciate your patience and understanding while we look into this further. We will keep you updated on any developments and resolutions.

F
FisserAccountingAuthor
January 4, 2024

I did contact support and was told INUIT does not credit for subscription charges, period, end of conversation, and hung up on me.  I have been doing this for many years and this is totally unacceptable.  Give me a phone number that I can speak with someone who I can actually address my issue/concerns with and I am happy to call.  Going through help is NO HELP to me!

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