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February 3, 2021
Question

Why am I getting ask to subscribe? What happened to my subscription? This is the second time that this happens this year.

  • February 3, 2021
  • 1 reply
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1 reply

February 3, 2021

Hello @randymorales182-,

 

There are times that the frequently-accessed page resources stored on your browser may affect your browsing behavior. They can cause unexpected browser problems like what you received when logging in to your account in  QuickBooks Self-Employed (QBSE).

 

Let's consider logging in to your QBSE account using a private or incognito window so we can isolate this issue. To do so:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

 

On top of that, I've also included this reference for a compilation of articles you can use while working with us: QuickBooks Self-Employed Overview.

 

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.