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W
wmlipchak-comcas
October 29, 2023
Question

Why are QuickBooks reports dated/timed in the Pacific Time Zone?

  • October 29, 2023
  • 1 reply
  • 0 views
My company and I are in the Eastern Time Zone.

1 reply

A
AbegailS_
October 29, 2023

Hello there, @wmlipchak-comcas. I'd be glad to provide you with information regarding the time used in QuickBooks Online and how to modify it.

 

The date and time are recorded in Greenwich Mean Time (GMT) on our QuickBooks Online (QBO) servers. Thus, when running reports, QBO analyzes the time based on the QBO server time zone, which is the GMT. However, you have the flexibility to change the time zone within QuickBooks Online to match your company's specific time zone.

 

To modify the time zone in QuickBooks Online, follow these steps:

 

  1. In the bottom-right of your computer screen, right-click on the time and select Adjust Date/Time.
  2. A window will open. On the left panel, select the Date & time tab.
  3. Under Change date and time, click Change. 
  4. Enter the time and press Change to update it.

 

Check out these resources that contain guidelines on running reports and customizing them:

 

Please let me know if there is anything else that I can do for you. You can always reach out to the Community any time you need a helping hand in getting back to business. Take care! 

W
wmlipchak-comcasAuthor
October 29, 2023

Perhaps your proposed solution is referring to QB Online used in a different web browser or computer system than mine.  I am using QB Online in the Safari web browser on an Apple computer.  There is no time in the lower right corner of either the browser or the computer screen.  The time that is displayed in the top right of my computer screen is correct for my current Time Zone, EDT.

J
Jane Reyzel
October 29, 2023

We're glad to have you back here, @wmlipchak-comcas.

 

Thank you for informing us that you are using the Safari browser on an Apple device. We understand the importance of using the accurate time zone in managing your business reports. This additional information will help us better assist you. 

 

QuickBooks Online works best with Safari version 12, you can check your browser's existing version and see if it meets the QBO system requirements. If it isn't, we suggest you update it and check if there are better changes on your end. 

 

Normally, this should work, but if the issue persists, we highly recommend contacting QBO Online Support. This way, we can investigate this issue comprehensively. 

 

If you have more questions, you can always comment down below. It would be our pleasure to assist you. Have a wonderful day. 

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