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O
ohmygemini
January 24, 2020
Question

Why can't I access my self employed intuit app? I updated my billing info and paid my subscription while on the phone with tech support. It is still not letting me login.

  • January 24, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

MarsStephanieL
MarsStephanieL
January 24, 2020

Hi there, @ohmygemini.
 
Thank you for providing the details on how you paid your subscription. Let’s check if this is a browser-related issue that blocks you from accessing your account. I’d be glad to assist you through the steps on how to troubleshoot your browser.
 

  1. Use a private browser to connect to QuickBooks Online.

 

  • Safari: Press Command + Shift + N
  • Google Chrome: Press CTRL + Shift + N
  • Mozilla Firefox: Press CTRL + Shift + P
  • Internet Explorer: Press CTRL + Shift + P

     2. If that works, you can proceed to clear the cache of the browser.
 
If you still unable to access your account while using a private browser, an alternative way is to use another browser.
 
You’ll need to contact support if you still experience the same error. So that they can check your account in QBSE and verify what happened why you are still not able to access your account.
 
I can see this article to handy with categorizing and editing transactions in QuickBooks Self-Employed.
 
Let me know if you have any other concerns about your subscription. I’ll be here to help. Take care.

O
ohmygeminiAuthor
January 28, 2020

Still no resolution. I have already cleared my cache.  Intuit will not allow me to access my account. Keeps taking me to billing info page. I've also unistalled  the app then reinstalled it. No difference . 

Anna S
Anna S
January 29, 2020

Allow me to chime in, @ohmygemini.

 

According to your screenshot, the Google Play Store is billed for your Intuit subscription. Since this is an app store, you didn't pay Intuit directly, but instead, you paid Google. You don't clarify in this thread whether or not you have called Intuit Support or Google Play support. However, your screenshot indicates that you have paid Google, so I suggest calling their support line to see if there's an app issue on their side. If you decide you want to billed directly through Intuit, then you can contact our Customer Support Care Team and transfer your billing.

 

Feel free to comment below if you keep hitting a bump in the road. I'm always here to help.

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