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Lregfit
March 23, 2024
Question

Why can't I open my QB on my laptop

  • March 23, 2024
  • 4 replies
  • 0 views
I have tried several things such as clearing cache and cookies, buying a new computer etc..

4 replies

RheaMaeH
March 23, 2024

Thank you for reaching out to the Community, Lregfit. I'm here to help you log in to your QuickBooks Online (QBO) account to ensure you can continue working on your books.

 

To help me better understand the issue, could you please provide me with the error message you received? Adding a screenshot would be a great help, too.

 

In the meantime, let's try accessing your QBO account using a private browser. It'll help us determine if this is a browser-related issue. Here are the keyboard shortcuts:

 

  • Safari: Control + Option + P
  • Google Chrome: Press Ctrl + Shift + N
  • Firefox or Internet Explorer: Ctrl + Shift + P

 

If you're able to log in, I recommend clearing the browser's cache so the system can start fresh. You can also use different supported browsers.

 

In addition to that, please ensure that you're using the correct login credentials and website addresses to access your QBO accounts.

 

In case of none of these fixes the problem, I suggest getting in touch with our QuickBooks Support Team. They have tools to look at this issue safely and securely, prioritizing your security.

 

Here's how:

 

  1. Go to the Help icon and select Contact Us in the Search tab.
  2. From the What can we help you with the field, enter your question.
  3. Click on Continue.
  4. Choose either Appointment, Callback, or Chat.

 

Furthermore, you can check this article on what to do if you can't sign in to your QBO: Recover your Intuit Account if you can’t sign in.

 

You can check this article on how to update or change your email address, user ID, password, and other information for your QBO: Update or change your Intuit Account sign-in information.

 

I am here to assist you in accessing your QuickBooks Online account. If you have any further queries, feel free to leave a comment below, and I will get back to you. Stay safe.

4Gal
March 23, 2024

@Lregfit 

What error message did you encounter?

Neal Preshner
March 25, 2024

It doesn’t recognise my e Mail even though it’s the one you use when contacting me 

KimberlyS
March 25, 2024

Hello there, Neal.

 

I have some troubleshooting steps to help you access your QuickBooks Online account.

 

When you have trouble signing in to your account, you can still recover it through these steps:

 

  1. Visit this page: Intuit Accounts - Account Recovery.
  2. Provide either of the following: phone number, email address, or user ID for your account.
  3. You'll receive a verification code through text or email if you use the phone number or email address. Choose which method you prefer if you use your User ID.
  4. Enter the verification code or follow the instructions in the message.
  5. Reset your password when prompted or select Skip.

 

For more information, you can refer to this article: Recover your Intuit Account if you can’t sign in.

 

However, I recommend contacting our Customer Support Team to assist you thoroughly if the issue persists. They have all the necessary tools to examine why QuickBooks cannot recognize your email address.

 

Moreover, you might want to update your account credentials to improve security with the guide of this article: Update or change your Intuit Account sign-in information.

 

Inform us immediately if you have additional questions when accessing your QuickBooks Online account or performing different business tasks. We can always lend a hand.

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