Why can’t I record deposits on mobile app? I get a message that says “there seems to be a problem loading this feature. Please try again later.”

Good Morning runner227,

Welcome to the QuickBooks Community! I will be happy to assist you here. Let's go ahead and troubleshoot the app, and once we do this and an issue is still there, we will investigate this even further. Here is what to do:

1. Change the Wifi data connection on your device to 4G (varies by device).
2. Close and restart the app.
3. Clear app data for the Android system. (For the IOS system, move on to the next steps.) To do this:
   • Open your device Settings.
   • select Apps (varies by device).
   • Choose QuickBooks app from the list, then select Storage
   • Select clear data.
4. Power down and restart your device.

Once you have done this, go back in and see if you can record the deposits. I will be waiting on your response! See you soon!