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September 24, 2024
Question

Why can't I see anything on my home screen everything is gone can login in says I have zero task to do help?

  • September 24, 2024
  • 1 reply
  • 0 views
Login everything is gone from account info to not showing customer?

1 reply

September 24, 2024

Let's perform some troubleshooting steps to help isolate the issue of not being able to see any content on your home screen, Lee.

The browser sometimes retains regularly accessed data and this can cause unusual QuickBooks Online behaviors. To address this, let's access your account using a private browser by following the keyboard shortcut keys below:
 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

If it works, return to your regular browser and clear its cache to refresh the website's preferences. You can also utilize a supported browser to enhance your QuickBooks experience.

To run your business in QBO seamlessly, don't hesitate to leave a comment below if you've got more QBO-related concerns. We're always available to assist you.