Skip to main content
U
urbanhearingco-g
April 11, 2024
Question

Why do bank balances come up differently on the app vs the desktop

  • April 11, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

MsNorthPND18
MsNorthPND18
April 11, 2024
Hello, there.

I can assist you with checking your personal bank balance on the mobile app and your business bank balance on QuickBooks.
 
Possibly, your app's bank balance info is not synced, which may cause a difference in the balance shown on your app versus the desktop. Please ensure your app is updated and clear the app's data.
 
Here are some steps for IOS and Android for clearing your App.
 
For IOS:
 
  1. Access your iPhone settings, and select General.
  2. tap on iPhone Storage, then select the QuickBooks Online app.
  3. And Offload App. This action will free up storage space without deleting app data or documents.

 

For Android:
 
  1. Access Menu ☰.
  2. Tap Settings, select Refresh Data,
  3. And confirm by tapping YES.

 

If you encounter any issues with the QuickBooks Online mobile app, refer to this article to learn how to solve common errors: Fix common errors in the QuickBooks Online mobile app for Android.
 
If you are still experiencing issues with your bank balance, you may find this article helpful: How to Fix Differences Between QuickBooks Balance and Bank Balance.
 
Additionally, I would like to suggest an article that can help you review and categorize your bank transactions in QuickBooks Online after they have been downloaded or imported: match and categorize bank transactions in QuickBooks Online.
 
Do you have any other questions regarding your bank balance? Feel free to leave a comment below, and I'll be happy to assist you.
Terms & ConditionsAccessibility statement