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pcl2003
February 1, 2021
Question

Why do I have to verify my account every time I login?

  • February 1, 2021
  • 2 replies
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2 replies

Rubielyn_J
Rubielyn_J
February 1, 2021

I appreciate your time posting here in the Community, @pcl2003.

 

I'd be glad to share some insights about why you need to verify your account upon logging in to QuickBooks Online. 

 

If you're asked to verify your account upon every single log-in, it's because Two-Step Authentication has been enabled on your account. Multi-factor authentication is an extra layer of security, in which you enter a one-time confirmation code sent to your email. This provides extra protection for your password. However, if you'd like to disable this, you can do so using the steps below:

 

Here's how: 

  1. Log in to your Intuit account.
  2. From the left menu, select Sign In & Security.
  3. In the Two-step verification section, click Turn off.
  4. Enter the code, then select Continue.

For additional information, feel free to check out this article: Turn on or turn off two-step verification.

 

Additionally, if you wish that the system remembers your credentials without verifying the account using a code, you can put a check-mark in the Remember my user ID.

 

You may also consider using the QuickBooks Windows app. Using this would not ask for verification every time you log in: Download the QuickBooks Online Windows app.

 

I'm here if you have more concerns. Thanks for dropping by and have a blessed day.

B
barb_r
May 15, 2021

I am having this problem also. I do not have Two-Step Authentication enabled. Is there another setting that could cause this?

    R
    ReymondO
    May 15, 2021

    Good day, @barb_r.

     

    Thank you for joining the thread. Let me help you disable this security setting so you need to confirm your account every time you log in. 

     

    If you already turn off two-step verification, I'd recommend opening your account in a private window. There might be a cache issue in your web browser that's causing this behavior.

     

    Here's how:

    • Press Ctrl + Shift + N (Google Chrome).
    • Ctrl + Shift + P (Firefox).
    • Control + Option + P (Safari).

     

    If you're able to log in without confirming your account, clear the cache in your regular browser. You can also use another supported browser to sign in to QuickBooks. 

     

    In case you're still getting a similar result, reach out to our phone support. This way, they can use their tools to further investigate and adjust your security settings.

     

    Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!

    M
    MaryF
    May 18, 2022

    For those experiencing this -- Please check if you have the browser extension uBlock Origin enabled. If so, temporarily disable it. If that stops the MFA from looping, then that means you will need to unblock the associated QB Online blocked script inside of uBlock Origin.

     

    If you do not wish to disable uBlock Origin, you can extend the duration of time before QB Online times you out to be 3 hours by going to the Gear Icon → Account & Settings → Advanced → Scroll down to Other preferences → Adjust Sign me out if inactive for to be 3 hours instead of the defaulted 1 hour. This won't resolve the issue, but it will decrease the number of instances you are asked to do MFA.

     

    Asking your ISP to switch you to a static IP may help as well.

     

     

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