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September 18, 2021
Question

Why do the line item expense show zero totals when I run a report? The line items expenses show total on P

  • September 18, 2021
  • 1 reply
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1 reply

September 18, 2021

Hi there, @Grace1.

 

I'm here to help make sure the total amount of your expense transactions shows on the report.

 

The date range of the reports you've run may haven't been set properly. That's why it shows zero total amounts. You'll want to make sure the date is set according to the data you want to see on the report. To change the date range, you can simply select All Dates from the Report period drop-down.

 

If you get the same result, let's try logging in to your QuickBooks Online (QBO) account using a private browser. There are times that the browser store frequently accessed data, thus causing QBO to act weirdly. To open a private browser, press this shortcut key on your keyboard:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

 

Once logged in, go back and run the report again to double-check the total amount of the expense transactions. If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one

 

You might also want to learn about customizing in QuickBooks Online. This article will guide you through the steps: Customize reports in QuickBooks Online.

 

Please let me know if you need further assistance running reports in QBO. I'll be standing by for your response.