Why do the tech companies hides behind prolonged and complicated message systems instead of quick easy access to solve a problem. Cowardly lack of accountability?

Hi there, @andyokelley.

Our message system is programmed to gather the needed details to ensure the best resolution will be provided. This is true for each support option to help us accommodate all our customers effectively.

I understand that it’s much convenient to have quick access to solve the customer’s concerns. No worries, the Community is available to help you at any time. You can always share your issues with us and we'll be glad to back you up.

If you need more tips and resources to manage your company file, check out our QuickBooks Support site. This page provides information to help your navigation experience more efficient.

Please know that I’m here to help if you have additional QuickBooks concerns. Keep safe!