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January 19, 2022
Question

Why does a check payment to a vendor, show up on my unpaid bills report?

  • January 19, 2022
  • 1 reply
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1 reply

January 19, 2022

Hi @NewYear2022, I'll help generate the correct data of your report.

 

Ideally, the Unpaid Bills report in QuickBooks Online allows you to pull up a list of open bills and available credits in groups per vendor. Let's perform a few troubleshooting steps to determine why report for unpaid bills is showing a vendor payment check.

 

To begin with, login to QBO using a private browser. To use a private or incognito browser, here's how:

 

  • Google Chrome: Ctrl Shift + N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P
  • Edge: Ctrl Shift + N

 

If this works, it means you need to clear your browser's cache so the system can start fresh and you're now able to run report accordingly. But if you get the same result while using a private browser, let's switch to different supported browsers instead.

 

I've also included this reference helpful with the steps needed to identify how stable is your business's financial status: Create and Manage Reports in QuickBooks Online.

 

You can always leave a comment below if you have follow-up questions with this or start a new thread if you have any other concerns. I'll be here to lend a hand. Stay safe!