Why does a PO disappear? I received a partial from a vendor and now the PO no longer appears on the Open PO report nor can I receive any of the other items.

Hi there, @scott76. 

The PO will show up where that item receipt came from. Purchase Order is a non-posting transaction, you can create a new one if you want the PO to exist as a memo type. You need to create a bill first so you can make a payment. When you create a purchase order you can link it to a bill.

If your vendor paid 50% of the purchase, you can make a payment from the bill and modify the line item having the 50% payment. To pay the remainder, you can go back to the bill and create a payment again. 

Here's an article that you can read through about purchase orders.

Don't hesitate to comment anytime if you have other questions.

Thank you for the additional information, scott76.

If there are no changes made that might have affected the purchase order settings, there might be a data damage. To fix this, let's update your QuickBooks Desktop:

1. Close your company files and QuickBooks.
2. Open the Windows Start menu.
3. Search for QuickBooks Desktop. Right-click the icon and select Run as administrator.
4. Click the Help menu and select Update QuickBooks while on the No Company Open screen
5. Go to the Options tab. Select Mark All and then select Save.
6. Go to the Update Now tab and select the Reset Update checkbox.
7. Select Get Updates.

When the update is done, close and reopen QBDT. Then, click Yes to install the updates. Restart your computer when the install is finished.

Make sure to download the latest payroll tax table so you can process payroll in QuickBooks Desktop.

If the error persists, let's proceed with verify and rebuild data in QuickBooks Desktop.

Let me know how it goes so I can assist you further.

Thanks for your reply, @scott76.

I appreciate you sharing with us the result after following the resolution steps provided by my colleague. 

To determine why the purchase order doesn’t show on the report, I have to review the transactions. I’m unable to do that without gathering personal information.

We highly prioritize the safety of your account, so I suggest reaching out to our Technical Support Team. They have tools to identify if the data is damaged/corrupted.

Once they’ve identified the root cause, our support specialists will provide the steps to resolve the issue and make sure the purchase will display on the report.

1. Go to the Help section of the company file to see the contact details.
2. Choose QuickBooks Desktop Help to open the Have a Question window.
3. Hit the Contact us link to see the Contact Us screen.
4. Tap the Search for something else link and then type the issue in the field box.
5. Hit the Search button to display the Message Us feature. 

For future reference, check out this article:Fix data damage on your QuickBooks Desktop company file. It contains instructions on how to repair the company file as well as a screenshot for visual reference.

Keep in touch if you have any other concerns or questions. I’ll jump right back in to assist further. Have a good day. 

I'm having the same issue, I have found that the method of marking is at closed and saving, then marking it as open did work for me, but this is not an ideal workaround for daily use.  Is this something that is being looked into by Quickbooks? 

I am on QuickBooks Desktop so there may be a variation.  However, when this happens it is usually because a PO has been fully received and an item is later backed out of the item receipt because it wasn't actually received.  

I go to the PO and make sure the item that was backed out of the item receipt is back on the PO

Next, while still on the PO I "Mark As Closed" then "Mark as Open" and hit the save button to the left.

When I go to the "Create Item Receipts" button the PO will magically re-appear.

The easy workaround is to edit the PO. As little as adding a character in a description, Ie “.”  Re-save and the PO will now appear. 

Joel