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August 27, 2022
Question

Why does my qbo keep flipping to billing and subscription? payment is current and I dont want to change. I click Done, Close and it still flips back.

  • August 27, 2022
  • 1 reply
  • 0 views
credit card is current.

1 reply

August 28, 2022

Hi there, MT26. 

 

I've got your back to get past QuickBooks Online keep flipping back to billing and subscription.

 

We can perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

 

Let me also share this link that contains a breakdown of articles on how to manage, change, or renew your Intuit subscriptions and add-ons: Subscription management.

 

Then, in case you'll want to add a user to your QBO account, I got you this great article that can guide you through the steps: Add, delete, or change user access.

 

Drop me a reply if you have more questions about the QuickBooks subscription. The Community and I will be here to lend a hand. Have a great day.