Why does my QuickBooks not stay up to date on my phone. Can not see current info.

I want to ensure that your QuickBooks Online stays up to date on your phone, JD.

The system automatically syncs the data on your phone with what you are doing on the web in QuickBooks. I have a few troubleshooting steps to check if this is a mobile application issue. Let's start by resetting the data in your mobile app. Refreshing the app can resolve syncing issues.

For Android devices: 

1. Select the menu at the top right and choose Settings. 
2. Press Refresh Data and choose Yes. 

For iOS devices: 

1. Go to Menu ☰ and tap Help & Feedback.
2. Tap Refresh Data.
3. Note: A message appears "Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes."
4. Tap Refresh to confirm.

In your mobile app settings: 

1. From your phone's settings, tap Apps.
2. Choose the QuickBooks app from the list and select Storage.
3. Click clear data.

Once done, restart your device and reopen your QBO mobile app to double-check. However, If the issue persists uninstalling and reinstalling the QuickBooks Online app on your phone. 

On the other hand, feel free to save these resources that will help you with personalizing your QBO account to whatever you need to change:

• Edit company settings in QuickBooks Online
• Navigate QuickBooks Online: Menus, Transactions & Set Up

Moreover, you might want to scan this resource to help you explore the different features available in the application: Compare mobile app features.

Feel free to Reply to us on this post if you have additional questions about mobile app update or other related concerns in QuickBooks Online. We're always here to help. Have a great day!